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ASSERTION SKILLS COURSE

PROPOSED TIMINGS

Two day seminar
Half day follow-up (6 weeks later)

ASSERTION SKILLS COURSE

What are the benefits of behaving assertively?

• Your self-confidence increases, both personally and professionally
• You are properly understood
• People know exactly where they stand with you
• You are more open to receiving constructive feedback
• Your relationships are based on reality rather than illusion
• You stand a better chance in achieving your goals
• You feel more understood through expressing your feelings
• You have fewer unresolved situations
• Even when situations are unresolved, you feel better having tried

COURSE AIMS AND OBJECTIVES

DAY 1

• To explore the four patterns of behaviour which people use when communicating:

Submissive behaviour
Aggressive behaviour
Passive-Aggressive behaviour
Assertive behaviour

• Learn how to identify these behaviours in both self and others
• Learn the non-verbal aspects of submissive, assertive and aggressive behaviour
• Understand the 'trigger points' that lead into negative patterns of communicating
• Find the skills to disarm 'aggressive' situations
• Learn useful techniques to make your decisions and beliefs heard

DAY 2

• Learn how to say 'no' without being aggressive
• Learn the 'five vital ingredients' in any assertive process
• Learn stress relieving techniques
• Learn ‘active listening’ techniques
• Practice using your own real situations
• Create personal development plan

HALF DAY FOLLOW UP

• Review of previous course
• Review of learning and personal development plan
• Answering questions
• Actions for extended learning

ASSERTION SKILLS COURSE

WHAT DELEGATES SAID AFTER THIS COURSE

• “The course was extremely enjoyable, I definitely feel more assertive and positive to face difficult situations with my colleagues."
• “I thought the programme was excellent - all the practical exercises and role-plays really helped us to apply what we were learning. The trainer made the course fun and interesting."
• “I would certainly recommend the course to my colleagues. Excellent."
• “The trainer was very encouraging, helpful, patient and approachable. I did not feel pressurised into joining anything… and this made me participate more. An excellent course with an excellent trainer.”
• “The trainer had a refreshingly different approach and gave a lot of very practical advice and also enabled people to feel at ease and contribute."
• “A brilliant course, very informative and wonderful fun!"

“The potential of the Human Spirit is absolutely unlimited. All you need to know is how to tap into that well.”

(Jack Welsh, CEO, General Electric)

"Complex concepts, delivered in a fun way that makes them real!"

(Chris Goscombe, Director of Human Resourses, Easyjet)

Please contact Milly Sinclair
creativeedgeuk@aol.com 07703 181 630