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MANAGING CONFLICT

“Conflict is part of all of our lives. The effective leader is not one who avoids conflict by sweeping it under the carpet, but one who creates an atmosphere that transforms antagonism into a creative force for change.” (John Kao, Harvard Business School)

INTRODUCTION

We all know conflict can be destructive within a team. It can be aggressive, full of ‘power games’, backbiting and personal attacks, and therefore destroys teamwork, stifles creativity and causes huge amounts of stress. It’s not surprising that as managers we find ourselves either trying to ignore it or suppress it.

However, conflict does not have to be negative. Although it may be easier, pure compliance from those we manage, does little, if anything, for innovation and advancement. Healthy debate and the tension of opposites are the fuel of great ideas, creativity and change. If channelled thoughtfully, differences of opinion, even annoyance and anger, can be a force for good.

SUGGESTED COURSE TIMINGS One day course One to one coaching Half day follow up (after a month's break)

COURSE AIMS AND OBJECTIVES

NATURE OF CONFLICT

• Explore the differences between constructive and destructive conflict through analysis of the communication theory, transactional analysis
• Explore the ‘power games’ expressed in destructive conflict and aggression
• Explore assertion skills. Have deeper understanding of the difference between assertive and aggressive behaviours.

SELF DEVELOPMENT

• How to recognise your own ‘triggers’ for aggression and recognise the triggers in your team members
• Learn stress-relieving techniques to cope with difficult situations and decelerate our own feelings of anger and aggression
• How to decelerate situations of aggression between team members
• Learn techniques to discipline team members effectively, without being aggressive
• How to allow for open debate discontent to be voiced within a team constructively
• How to use a ‘contract’ or working agreement with a team to keep disagreements constructive rather than aggressive
• How to use the tension of opposites and healthy debate as a fuel for great ideas and creativity
• Learn listening and empathetic skills to calm different situations

COACHING

• Embed and personalise learning
• Create own personal development plan

“The potential of the Human Spirit is absolutely unlimited. All you need to know is how to tap into that well.”

(Jack Welsh, CEO, General Electric)

"Complex concepts, delivered in a fun way that makes them real!"

(Chris Goscombe, Director of Human Resourses, Easyjet)

Please contact Milly Sinclair
creativeedgeuk@aol.com 07703 181 630