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ASSERTION SKILLS COURSE

"Assertion is of fundamental importance if we are to be personally effective when we communicate. It is the only communication in which we can stand up for our own beliefs and opinions without violating the rights of others... Without it we either find ourselves capitulating to the beliefs of others through passivity, or grinding opposition down in the steely fist of aggression."
(Daniel Goleman, 'Emotional Intelligence')

The Assertion Skills course is a two day seminar

What are the benefits of behaving assertively?

* Self-confidence increases, both personally and professionally.
* You are properly understood.
* People know exactly where they stand with you.
* You are more open to receiving constructive feedback.
* Your relationships are based on reality rather than illusion.
* You stand a better chance in achieving your goals.
* You feel more understood through expressing your feelings.
* You have fewer unresolved situations.
* Even when situations are unresolved, you feel better having tried.

The Course's Aims and Objectives

* To explore the four patterns of behaviour which people use when communicating:
    a) Submissive behaviour
    b) Aggressive behaviour
    c) Passive-Aggressive behaviour
    d) Assertive behaviour
* Learn how to identify these behaviours in both self and others.
* Learn the non-verbal aspects of submissive, assertive and aggressive behaviour.
* Understand the 'trigger points' that lead into negative patterns of communicating.
* Find the skills to disarm 'aggressive' situations.
* Learn useful techniques to make your decisions and beliefs heard.
* Learn how to say 'no', without being aggressive.
* Learn the 'five vital ingredients' in any assertive process.
* Learn stress relieving techniques.
* Learn ‘active listening’ techniques.

What was said after an 'Assertion Skills' Training Course

"The course was extremely enjoyable, I definitely feel more assertive and positive to face difficult situations with my colleagues."

"I thought the program was excellent - all the practical exercises and role-plays really helped us to apply what we were learning. The trainer made the course fun and interesting."

"I would certainly recommend the course to my colleagues. Excellent."

"The trainer was very encouraging, helpful, patient and approachable. I did not feel pressurised into joining anything… and this made me participate more. An excellent course with an excellent trainer.’

"The trainer had a refreshingly different approach and gave a lot of very practical advice and also enabled people to feel at ease and contribute."

"A brilliant course, very informative and wonderful fun!"

“The potential of the Human Spirit is absolutely unlimited. All you need to know is how to tap into that well.”

(Jack Welsh, CEO, General Electric)

"Complex concepts, delivered in a fun way that makes them real!"

(Chris Goscombe, Director of Human Resourses, Easyjet)

Please contact Milly Sinclair
creativeedgeuk@aol.com 07703 181 630