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Experience
Easyjet
We have worked extensively with Easyjet. We have trained staff at every level of the company.
These courses include:
2 day customer care residentials
All ground Staff: Geneva and Luton
All cabin Crew: Geneva and Luton
Sales Managers: Geneva and Luton
Cabin Crew Managers
Ground Staff Managers
2 day leadership courses
Cabin Crew managers: Luton and Geneva
Ground staff managers: Luton and Geneva
Rostering staff managers: Luton
Sales staff managers: Luton
1 day senior leadership courses
Disciplinary and conflict resolution
Change management
Virgin Airways
Training the trainer for managers
HR Management team
How to effectively use Transactional Analysis in Customer Care.
Oxford University
We have run a variety of on-going courses with Oxford University since 2005
Managing Change
Managing Conflict
Introduction to Management
Manager as Effective Communicator: 5 day course
The Inspired Leader
Managing stress
Assertion Skills
Oxford City Council
We have run a variety of on-going courses for Oxford City Council since 2005
Managing conflict for general managers
Conflict and Security training
Assertion Skills
Team Away days
Kensington and Chelsea Council
We have worked with K&C for eleven years. We provide on-going courses throughout the year. These Include:
Assertion Skills: 2 days
Conflict Management and Security Training
Customer care for front line staff and managers
Creativity for corporate health
Leadership and MBTI
NHS
Lewisham
Hackney
Harrow
We have worked with a variety of cross disciplinary teams over a four year period. The areas covered have included
Dealing with merger
Dealing with change
Creating vision
Understanding core purpose
Group dynamics
MBTI
Communication
CONNEXIONS
Cross disciplinary partnership away days
Management Development away days
Managing conflict and personal safety
Creating personal safety policy with centres
Other Organisations
OUP
Civil Service
Merton Council
Isaac Newton Centre
Lewisham council
Walthamstowe Council
Prince's Trust
Reading Council
Coaching
All our facilitators are experienced coaches. Many of our leadership courses have a coaching component within the structure. Coaching both informs our facilitation and embeds the learning.
The potential of the Human Spirit is absolutely unlimited. All you need to know is how to tap into that well.
(Jack Welsh, CEO, General Electric)
"Complex concepts, delivered in a fun way that makes them real!"
(Chris Goscombe, Director of Human Resourses, Easyjet)
Please contact Milly Sinclair
creativeedgeuk@aol.com 07703 181 630