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Experience

Easyjet

We have worked extensively with Easyjet for three years. We trained staff at every level of the company.
These courses included:

20 two-day residential courses with Ground Staff, in Geneva and Luton:
Customer Care, Stress Management, Conflict Resolution
4 one-day courses with Easyjet's Ground Staff Management:
Customer Care, Leadership skills.
8 one day Executive Coaching with Easyjet Management:
Leadership skills and analysing individual managers needs
Two-day courses with Easyjet Cabin Crew Mentoring and Support Team:
How to give effective support, build trust and develop empathetic skills
Two one day courses with Easyjet Cabin Crew Leaders:
Team building, effective discipline techniques, empathetic skills.
20 two-day residential courses with Easyjet Cabin Crew in Geneva and Luton:
Team Building, Conflict Management and Stress Management.
5 two-day courses with Easyjet Sales Managers:
Leadership Skills and Conflict Resolution.
4 two-day courses with Easyjet Rostering staff:
Conflict Resolution.
35 one-day courses with all the Easyjet Management:
Disciplinary Techniques and Leadership Skills.
One-day course with the Senior Executive of Easyjet:
Forecasting Company Strategy (created in collaboration with Easyjet)

Virgin Airways

Two 'Training the Trainer' course with all their Management Training Team.

How to effectively use Transactional Analysis in Customer Care.

Kensington and Chelsea Council

We have worked with Kensington and Chelsea Council for eight years. Courses include:
Two day Assertion Skills Course:
open to all the council and repeated 6 times a year
Dealing effectively with aggression course:
open to all the council and repeated 6 times a year
Customer Care for front line staff and mangers:
We have trained all of Parking and Catering staff for four years
Creativity for Corporate Health
Leadership and MBTI
Leadership and EQ
Executive one to one coaching

Sure Start Battersea

Milly Sinclair has facilitated a group of teenage Mothers, doing courses on:

· Conflict management
· Assertion skills and confidence building
· How to parent creatively

Connexions (Central, East London and Bristol)

· Helping Connexions create an effective policy on aggression and violence to keep both staff and young people safe.
· Staff/ Management Development Days
· Teenage Pregnancy Partnership Away Days
· Conflict Management and Personal Safety

Lewisham Council and Princess Trust

Facilitating numerous courses on the Government wide 'Mentoring Scheme.' Helping mentors to understand effective ways to support their mentees.

EBD(emotional and behavioural difficulties) and Mainstream schools inset day training

In how to deal effectively with challenging behaviour, engendering emotional intelligence and facilitating circle time

Other Organisations

· Civil Service
· Merton Council
· Isaac Newton Centre
· Lewisham Council
· Derngate Theatre
· Walthamstowe Council
· Princess Trust
· Oxford Council

“The potential of the Human Spirit is absolutely unlimited. All you need to know is how to tap into that well.”

(Jack Welsh, CEO, General Electric)

"Complex concepts, delivered in a fun way that makes them real!"

(Chris Goscombe, Director of Human Resourses, Easyjet)

Please contact Milly Sinclair
creativeedgeuk@aol.com 07703 181 630