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STAFF DEVELOPMENT DAY COURSE

“For a team to work well, people must want to work together. Without that, you have nothing’
(chairman, Asda)

We’ve all had an experience of a group of people working well together, whether in a sports team, putting on an event or working with a group of friends. You feel energetic and enthusiastic and you can’t wait to get to work. You feel supported and valued, you take creative risks and great work is achieved. What turns a group of individuals into a team? How do you create commitment to a shared vision?

All our courses are tailor made for the specific requirements for each team. However, here are some general aims and objectives.

COURSE AIMS AND OBJECTIVES

COMMUNICATION

* Look at patterns of communicating within the team and with clients/customers.
* Explore the 3 main ways of communicating and behaving, Aggressive and Passive Aggressive behaviour, Submissive behaviour and Assertive behaviour. Recognise these behaviours in both self and others.
* Explore the difference between reactive communication and reflective communication.

TEAM BUILDING

* Explore ways of supporting each other within the team.
* Having a deeper understanding of the role each member plays within the team.
* Recognising own personal strengths and weaknesses.
* Further develop listening and empathetic skills.
* Looking at ways of working effectively together.
* Enjoying each others’ friendship and having fun!
* Stress management techniques.

Clients that have benefited from this course

Easyjet

Milly Sinclair has trained over 800 people in 3 years in every level and department of Easyjet.

* Ground Staff and managers: Luton/Geneva: 10, 2 day residential customer care and staff development days.
* Cabin Crew and managers: Luton/Geneva: 15, 2 day residential customer care and staff development days.
* Sales Team and managers
* Rostering Team and managers
* Call Centre and managers

Virgin Atlantic

Cabin Crew

Kensington and Westminster Borough

Parking shop and managers
Housing.

“The potential of the Human Spirit is absolutely unlimited. All you need to know is how to tap into that well.”

(Jack Welsh, CEO, General Electric)

"Complex concepts, delivered in a fun way that makes them real!"

(Chris Goscombe, Director of Human Resourses, Easyjet)

Please contact Milly Sinclair
creativeedgeuk@aol.com 07703 181 630